American Imaging Management (AIM) and WellPoint will present the Imaging Cost and Quality Program at the URAC Annual Quality Summit Oct. 4 to 6 in Chicago, which will showcase best practices in two categories: consumer decision-making and consumer health improvement.
The Imaging Cost and Quality Program helps health plan members navigate the process of selecting diagnostic imaging facilities by delivering information on cost and capabilities via an outbound telephone call.
Health plan members that are enrolled in an AIM program receive a telephone call when they have been identified as needing a diagnostic imaging procedure. During this call, the health plan member is notified of the costs and capabilities of the various diagnostic imaging facilities in his or her geographic area. The health plan member can select the imaging facility that best meets their needs in terms of cost and capabilities. In addition to providing information, the call center team also will seek to provide support in scheduling appointments with the selected imaging facility.
The program was initially launched by AIM in conjunction with WellPoint's affiliated health plan in Indiana.
The Chicago-based AIM provides radiology benefits management (RBM) services, and the Washington, D.C.-based URAC promotes healthcare quality through accreditation, education and measurement programs.